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UX Research Portfolio
Explore the projects below to learn more about my end-to-end research process.
Discovery research to identify store fulfillment associate picking strategies and pain points and map picking journeys. Product recommendations were made to improve picking efficiency by reducing cognitive and physical load, reduce associate turnover, and improve customer satisfaction. Led to the business decision to redesign the store fulfillment app to align with associate behavior.
Evaluative Test to determine usability of new paint colorant system used by paint technicians in a retail environment.
Learn more about how I've incorporated generative AI into my research workflow with case examples. Currently, I use AI to speed up tasks and serve as a second set of eyes.
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